Shipping and Delivery Policy for Gooseberry Delight Limited {Updated February 2026}
At Gooseberry Delight Limited, we work hard to process and deliver your orders as efficiently as possible. Please review the details below to understand our order processing timelines, delivery estimates, tracking, and shipping charges.
Order Processing
Orders are usually processed within 1–3 business days (excluding weekends and public holidays). During peak demand or unforeseen operational delays, processing may take slightly longer.
Delivery Timeframes
Local (within Kenya): Delivery typically takes 2–7 business days after processing.
Delivery timelines are estimates and may vary due to logistical delays, remote locations, weather conditions, and public holidays.
Tracking
Once your order has been shipped, you will receive a tracking number via email and/or SMS (where applicable) so you can follow up on the delivery status.
Shipping Costs
Shipping costs are calculated at checkout based on your delivery location and product weight. The final shipping charge (if applicable) will be displayed before you complete payment.
Address Accuracy
It is the customer’s responsibility to provide the correct and complete delivery address, including an active phone number.
We are not responsible for delays, failed delivery, or non-delivery resulting from incorrect address details provided during checkout.
Customer Support
Our customer support team is always happy to help. If you have questions or need help with your order, please contact us and we’ll respond promptly.
Email: gooseberrydelight@gmail.com
Website: https://gooseberrydelight.co.ke