Refunds and Returns Policy for Gooseberry Delight Limited {Updated February 2026}

Return Period: 7 days from date of delivery.

At Gooseberry Delight Limited, we value your satisfaction and aim to handle returns and refunds in a clear, fair, and timely manner. Please read the policy below before initiating any return request.

RETURNS

1. Eligibility

To qualify for a return:

  • The item must be unused (or, for food where return is permitted, unopened and fit for return per food safety rules).

  • The item must be in its original packaging.

  • The return request must be made within 7 days from the date of delivery.

2. How to Return

To request a return, follow these steps:

  1. Contact us at gooseberrydelight@gmail.com or +254700393350 within 7 days of delivery.

  2. Provide your order number and the reason for return.

  3. We will provide return instructions and next steps.

Return shipping costs are borne by the customer unless the product is defective or incorrectly shipped.

REFUNDS

3. Refunds

Approved refunds will be issued via the original payment method within 5–10 business days after we receive and inspect the returned item.

NON-RETURNABLE ITEMS

4. Non-Returnable Items

The following items are not eligible for return:

  • Opened or consumed food items (where safety cannot be assured)

  • Perishables that cannot be restocked

  • Sale or clearance items (unless defective)

CONCLUSION

Our goal at Gooseberry Delight Limited is to ensure you shop with confidence. If you are unsatisfied with your purchase due to verified quality or delivery issues, our returns and refund policy is here to support you. Should you have any questions or need assistance, please contact our customer support team at gooseberrydelight@gmail.com